Privacy Policy

COVESSENCE SAS ("we" or "us"), through our brand VERACOVA, are committed to protecting the privacy of our users on our website ("Site"). Because we are aware of our customers' concerns about privacy and because we value our relationship with them, we believe it is necessary for them to know the information we collect and to ensure that they understand and consent to our use of such information through this Privacy Policy.

 Please note that our Site may contain links to other websites for your convenience and information. To the extent that they are not owned or controlled by us, we are not responsible for the content, privacy practices or information practices of those sites. For these reasons, if you visit these sites, we recommend that you review their privacy statements or policies.

We may collect personal information about you through a variety of means whether it is when you provide us with information on our Site, on our social media platforms, or at one of our events.
This information includes:
- your contact information (name, email address, mailing address, phone number...)
- your date of birth
- your gender
- your username and password
- your addresses (shipping and billing)
- your skin care concerns
- contact information for other people you introduce to us
- content you provide (such as photos, product ratings, reviews and articles)

The information collected is necessary for the purposes stated below. Without it, you may not be able to take advantage of some of our products or services.
Here is how we use the information you provide:
- sending you promotional materials and other communications
- providing you with services
- sending you packages of products purchased online
- creating and managing your online account
- answering your questions
- communicating with you, or managing your participation in special events, programs, surveys and other offers
- to evaluate and improve our business (including developing new products and services ; enhancing and improving our services; managing our communications; analyzing our products; performing data analysis; and performing accounting, auditing and other internal functions)
- to track activity on the Site
- in compliance with applicable legal requirements, relevant industry standards and our internal policies
- to better serve you since we understand how you and other visitors use the Site.

Your information is only shared with our agents, consultants, and service providers at COVESSENCE. Otherwise, we do not disclose information related to your visits to the Site or personal information to other third parties except with your prior consent or when required by law. For example, we will not sell or share our users' information with other sites for commercial purposes unrelated to Veracova. It is only used and disclosed for the purpose of COVESSENCE's marketing policy for Veracova products.

Despite our efforts to protect your personal information, we unfortunately cannot guarantee 100% security of any data transmission. As a result, we cannot guarantee the security of any information you transmit to us, which you do at your own risk. Once we receive your transmission, we make every effort to ensure its security on our systems. Agents who, in the course of providing their services to COVESSENCE, have access to the information you give us must keep that information secure and confidential and are not permitted to use it for any purpose other than to provide the services they are performing for COVESSENCE.

When you visit our Site, we also collect certain information through automated means such as cookies.
"Cookies" are small pieces of information stored by your browser on the hard drive of your computer, tablet or cell phone. Most web browsers automatically accept cookies, but you can set your browser to prevent this. We only use cookies for the purposes of browsing our Website, to remember your preferences, to give you a better customer experience and to optimize our Website by providing content tailored to your needs.

We use cookies to:
- identify you when you log on to our Website
- determine your Internet browser settings (browser used, plug-ins installed, etc.).
- remember your shopping cart and purchase options.
- know which products you are viewing and purchasing, in order to provide you with tailored suggestions.
We do not collect personal data but only statistical data in order to optimize our Website.

By modifying your browser preferences, you have the option of rejecting all cookies. However, please note that under these conditions, you will not be able to access all the features of the Site.
More information on cookies on the CNIL website:

By using the Site and submitting your information, you consent to our collection and use of your personal information as described above.

In accordance with the French law "Informatique et Libertés" of January 6, 1978, modified in 2004, you have the right to access, oppose, rectify and delete data concerning you. You can exercise this right at any time by sending an e-mail, accompanied by a photocopy of your identity card, via the Contact section.

We may occasionally change our privacy policy and post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Therefore, you should check this page periodically to be aware of any such changes.

If you have any questions about this privacy policy, please contact us via the Contact section.