Terms Of Sale
These general terms and conditions of sale (the "Terms of Sale") apply to all Internet users who place orders for products through the Site. Their purpose is to define the conditions under which the sales contract is concluded between Veracova and each of its customers placing orders on the Site (the "Customers"). Any order for a Product offered on the Site implies the consultation and express acceptance of these Terms of Sale, without this acceptance being conditional upon a handwritten signature by the Customer.
The Customer may save or print these Terms and Conditions of Sale, provided that they are not modified. We reserve the right to modify, at any time and without prior notice, the Conditions of Sale, it being understood that such modifications will be inapplicable to reservations and orders previously accepted and confirmed by the Customer. If the Customer does not agree with the modified Terms and Conditions of Sale, he/she must stop placing orders on the Site. Otherwise, the Customer is deemed to accept the Terms of Sale as adapted or modified.
All product offers proposed on the Site are not geographically limited and are proposed subject to available stocks. Promotional offers are only valid within the double limit of the validity period of the offer concerned and available stocks.
In case of unavailability of one or more products after placing the order, you will be informed by e-mail. The amount of your order will be recalculated and you will be debited with the new amount, less the missing products. If your order is completely unavailable you will be notified by e-mail and you will not be debited. In accordance with article L. 111-1 of the French Consumer Code, the customer can, prior to placing an order, take note of the essential characteristics of the product(s) he wishes to order on the Veracova website. The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller.
The prices appearing on the Site are indicated in Euros (€) including all taxes and are subject to change during the year. The products ordered on the Site are invoiced at the price in force at the time the order is registered. They do not include shipping costs, which are invoiced in addition to the price of the products purchased according to the amount of the order. The shipping costs will be indicated before the order is placed by the Customer.
The prices take into account the value added tax (VAT) applicable on the day of the order. Any change in the applicable rate will automatically be reflected in the price of the items sold on our site without the customer being informed in advance. The prices and special offers proposed on the website are valid only for products sold online and do not apply to products sold in shops, and vice versa. All our offers are made under the Conditions of Sale in force at the time of the order.
To place an order, the Customer must have the legal capacity to contract, i.e. have reached the age of majority and not be under guardianship or curatorship.
Any order implies express and irrevocable acceptance of the prices and descriptions of the Products available for sale. Before placing an order, the Customer declares that he/she has read and irrevocably accepted the Terms and Conditions of Sale in force on the day of the order, by ticking the corresponding box.
After placing and validating the order, the Customer checks the details and the total price of the order, which he/she may confirm or modify in the event of an error. As soon as he confirms the order by clicking on the "Place order" button, the order is definitively placed and commits the Customer. An order number is then assigned to the Customer, which he/she must keep.
At this stage, as the products are already being prepared, it is impossible to cancel or modify the order. The Customer must then exercise his right of withdrawal upon receipt of the order. The Customer is obliged to pay the amount displayed at the end of the verification process, as well as the delivery costs as set out in the Terms of Sale in the article "Delivery".
As soon as the order is registered, the Customer will receive a detailed acknowledgement of receipt by email summarising the order, to the email address that he/she has indicated. This acknowledgement of receipt will specify the exact amount invoiced and the terms of delivery of the order.
The Customer acknowledges that this email, whose information is derived from the registration of the order, is proof of the nature of the agreement and its date. The order is only definitively taken into account by Veracova after full payment of the amount invoiced for the order. Veracova reserves the right to cancel or suspend any order placed on the Site if it reasonably believes that a Customer has violated any of the provisions of the Terms and Conditions of Sale or if there is a dispute with the Customer regarding the payment of a previous order. COVESSENCE also reserves the right to deny access to the Site to persons who COVESSENCE reasonably believes have violated any provision of the Terms of Sale.
In accordance with article L. 121-20 of the French Consumer Code, the Customer has a period of 14 clear days from the date of receipt of the products to return the ordered products at his own expense for reimbursement. The products must be returned to COVESSENCE in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.) duly sealed and accompanied by the signed return form according to the procedure described in the "Returns and refunds" article above.
If the above conditions are met, the refund will be made by bank transfer within 14 days of receipt of the package.
The products offered on the Site are not intended for resale. These products are sold exclusively on the Site and in the sales outlets of its distribution network. Any resale or use for promotional purposes of products purchased via the Site outside this network and in particular on the Internet is strictly forbidden, and independently of an attack on the brand or the image of the products, could be likely to engage the responsibility of its authors.
COVESSENCE guarantees that the products offered on the Site comply with current French legislation. The Customer benefits from the legal guarantee of delivery in conformity and the legal guarantee of hidden defects. In the event of a lack of conformity of the product, in particular because of an anomaly or an error on the references delivered, the Customer can choose to return the product to us and obtain a refund. COVESSENCE will reimburse the return shipping costs at the Customer's request. For any complaint, the Customer may contact our Customer Service via the Contact Us section of the Site.
COVESSENCE cannot be held responsible in any way whatsoever for any breach of contract in the following cases:
- in the event of inaccuracy of the information provided on the Site;
- in the event of a technical problem preventing access to the Site;
- in the event of intrusion or presence of a computer virus on the Site;
- in the event of stock shortage or unavailability of a product offered on the Site;
- in case of disturbance or total or partial strike, in particular of the postal services and means of transport and/or communication;
- in case of force majeure;
- in case of delay or damage in the delivery of the ordered products when these are due to a fault of the Customer, to an unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure;
- in case of physical damage caused to the Customer due to the use of the products ordered via the Site when this damage is due to a fault of the Customer, to an unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure;
- in case of indirect damage related to the use of the products, including, and without this list being exhaustive, in case of loss of turnover, loss of profit, loss of exploitation, loss of chance, damage or expenses.
All text, design, trademark, logo, sign, product name, title, sound and music, graphics, video, user interface, visual interface, photography and source code (the "Content") including, but not limited to, the operation and appearance of such Content, appearing on the Site are the exclusive property of COVESSENCE and are protected by copyright, patent and trademark laws and other intellectual property rights. The reproduction, distribution, transmission, modification or use of all or part of these elements is authorised for information purposes only, for private, personal and non-commercial use. Any other use of the elements of the Site is prohibited.
When the Customer will have checked the corresponding box on the form, an email containing a link will be sent to him. The Customer will have to click on this link in order to certify the accuracy of the email address given to COVESSENCE and to prevent third parties from registering other people without their knowledge. The Newsletter and any direct marketing communication may be sent by COVESSENCE. If the Customer does not wish to be contacted by COVESSENCE for commercial purposes, he/she can simply send an email via the "Contact Us" section. In accordance with articles 39 and following of the law n° 78-17 of January 6, 1978 relating to data processing, the files and freedoms, modified by the law n° 2004-801 of August 6, 2004, the Customer has a right of access, of correction and suppression of information relating to it, by addressing an email via the heading "Contact us".
COVESSENCE pays great attention to the quality of the content of the Site, but some of the information contained on the Site may occasionally contain errors. In the event that the Customer detects an error, he/she can inform us by sending us an email via the "Contact Us" section.
If one or more provisions of the Terms of Sale are held to be invalid or declared as such in application of a law, a regulation or a final decision of a competent court, the other stipulations will retain all their force and scope. COVESSENCE and the Customer agree to replace the invalid clause with a clause that is as close as possible in content to the clause initially agreed upon. The fact that COVESSENCE or the Customer does not take advantage of a breach by the other party of one of the obligations referred to in the Terms of Sale shall not be interpreted, for the future, as a waiver of the obligation in question. The present Terms of Sale and the order summary sent to the Customer form a contractual whole binding the Parties. In the event of contradiction between these documents, the Terms of Sale shall prevail.
The present Terms of Sale are subject to French law. Any dispute relating to the interpretation, performance or breach of contract between COVESSENCE and the Customer, even in the event of multiple defendants, will, in the absence of amicable agreement, be under the exclusive jurisdiction of the courts of Paris.
All orders are payable exclusively in euros. The amount to be paid is the total amount including all taxes of the ordered products to which are added the delivery costs as determined in the Sales Conditions in the article "Delivery".
To pay for his order, the Customer has the following payment methods: bank card via Stripe, Paypal and ClearPay for payments in several instalments without charge.
The bank cards accepted are those accepted by Stripe and Paypal. The customer guarantees Veracova that he/she has the necessary authorisation to use the method of payment chosen when the order form is registered.
We reserve the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Customer or in the event of a payment incident.
Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to amounts unpaid at the end of a period of ten days following the date of the invoice.
As part of the fight against Internet fraud, information relating to your order may be transmitted to any competent authority for verification.
Payment information is never transmitted in clear text on the Site, which ensures the security of the information transmitted. Veracova does not have access to this information and does not store it on its servers. Consequently, the Customer may be required to enter his/her bank details for each order, depending on the payment solution chosen.
The products will be delivered to the address indicated by the Customer on the order form, according to the delivery method chosen.
For the list of destinations and delivery conditions, please refer to the section Terms of Delivery.
The Customer may contact Veracova's customer service department for any questions relating to the Products or the placing of an order via the Contact section of the Site.